Effective communication with customers is essential for providing a positive and seamless shopping experience. Omega App offers robust notification features designed to streamline communication between merchants and their customers. In this document, we will explore the various notification features offered by Omega App and how they can enhance customer engagement, improve order management, and boost customer satisfaction.
- Improved communication: Notifications enable merchants to keep customers updated about their order status, shipment tracking, and other relevant information in real-time.
- Enhanced customer experience: Timely and relevant notifications can help create a positive shopping experience for customers, leading to increased satisfaction and loyalty.
- Efficient order management: Automated notifications can streamline order management processes, reducing manual efforts and minimizing errors.
With Omega's Gmail integration, users can sync their Gmail emails, compose and send emails directly from within the app, track and receive notifications on email status, organize and search emails, manage contacts, and customize settings.
The trigger conditions in Omega app allow users to define specific criteria based on the destination country and carrier of an order. This enables users to set up actions or automations, such as sending notifications or updating order status, based on the country the order is being shipped to or the carrier selected for shipping
Email templates in Omega app are pre-designed layouts that can be customized for different communication purposes, such as order confirmations, shipping notifications, and customer updates. Merchants can easily create and edit templates, adding personalized content, branding, and styling to match their business needs.
Omega app simplifies and automates the process of sending emails to both customers and merchants, making it a valuable tool for efficient and effective email communication in the e-commerce ecosystem
With variable tags, you can dynamically insert order-specific information such as order number, tracking number, customer name, and more into your email templates. This enables you to create highly personalized and relevant emails that provide customers with real-time updates about their orders, while also providing merchants with valuable information about the status and progress of each order
- Amazon SES
- Outlook, Hotmail and Live